Large Residential House

‘Security on Demand’ when you need it.

Help & Support

Help & Support

If you require support for our services please call us on 0345 561 5555 or 0345 561 7777.

Alternatively you can email at

All emails will be responded to within 24 hours.

Business Address
Badgers Farm
Willowpit Lane
Derby, DE65 5FN

Company Number

App Resources

App Resources

Please find our app guides downloadable below. These include screenshots of how the app works and information on how to set up location services.

Frequently Asked Questions

Frequently Asked Questions

What is My Own Cop?

My Own Cop is a groundbreaking mobile application that provides users access to various Mobile Security Services and Security-on-Demand solutions.

Why am I unable to access the app?

It is crucial to have Location Services activated on your phone to log in. Failure to do so may result in login issues, serving as a reminder to activate location services for accurate geo-location when needed. Set Location to PRECISE (if available) for precise positioning which helps Security Responders find you.

Can I disable International Roaming while on vacation abroad?

Maintain International Roaming “ON” for proper functionality. My Own Cop utilizes a mix of GPS, Bluetooth, Wi-Fi hotspots, and mobile tower networks. Disabling International Roaming may hinder the app’s effectiveness.

How does My Own Cop operate?

Upon installation on your device, the app enables seamless requests for immediate response security services with just a few taps.

Is continuous tracking enabled?

If Location Services are set to “Always,” the My Own Cop system tracks you consistently. “While Using The App” limits tracking to app usage, so if it is not on and you are not logged in, it will not track you. “Never” renders the app non-functional, so should not be selected.

Can others access my location history?

My Own Cop safeguards your past locations and never reveals them to your friends or family. Only in declared emergency situations via the app would your location be disclosed.

Click here to see all FAQs

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Contact Us:

  • Call: 0345 561 5555 | 0345 561 7777
  • Office Hours: 09:00-17:00
  • Out of Office Hours: 07831343902
  • Email: